Refund Policy

Last updated: February 27, 2026

Operator:
Inner Battery s.r.o., IČO: 24526746, sídlo: Nové sady 988/2, Staré Brno, 602 00 Brno
Contact: info@innerbattery.com

1. What we sell

We sell gift batteries (digital tokens) and direct upgrades that activate premium features ("Diamond Battery") for a specified duration.

2. Direct purchase (self-upgrade)

When purchasing a direct upgrade (Diamond for your own account), the customer is required to confirm a separate checkbox before payment, expressly consenting to the immediate delivery of digital content and acknowledging that this waives their right of withdrawal under the EU Consumer Rights Directive (Article 16(m)). By giving consent, the customer confirms they have been informed in advance about the loss of the right of withdrawal. A purchase confirmation is sent to the email address provided at checkout.

Premium features are activated immediately after payment. Refunds are not available. No partial refunds are available for unused time once digital content has been accessed.

3. Gift token – right of withdrawal (14 days)

As an EU consumer, you have the right to withdraw from a distance contract within 14 days without giving a reason, provided the gift token has not yet been redeemed (activated).

When you CAN withdraw:

• The token was purchased but has not been redeemed by anyone
• Less than 14 days have passed since purchase

When you CANNOT withdraw:

• The token has already been redeemed (activated) – digital content delivered with your consent before the withdrawal period expires (EU Consumer Rights Directive, Article 16(m))
• More than 14 days have passed since purchase

4. How to request a refund

You can request a refund for an unredeemed gift token (within 14 days of purchase) directly in the app:

1. Go to the refund request page
2. Enter the gift token code or link (you can find it in the app under Menu → Gift Batteries)
3. Select a reason and confirm your request

Alternatively, email us at info@innerbattery.com with the email address used for the purchase and the token code.

Approved refunds are processed no later than 14 days from withdrawal by Paddle.com Market Limited, acting as Merchant of Record, using the original payment method.

5. Complaints (service defects)

If a purchased token does not work correctly (e.g., premium features do not activate), you have the right to file a complaint:

1. Contact us at info@innerbattery.com with a description of the issue
2. We will attempt to resolve the issue within 5 business days
3. If the issue cannot be resolved, we will issue a full refund

Consumers are entitled to have the defect remedied, to receive a reasonable discount, or to withdraw from the contract if the defect is material. This does not affect your statutory rights under applicable consumer law.

6. Token expiration

Gift tokens must be redeemed within 90 days of purchase. Expiration does not affect statutory withdrawal rights within the 14-day period from purchase.

7. Chargebacks

Payments are processed by Paddle.com Market Limited acting as the Merchant of Record, subject to Paddle's terms. Purchase receipts are issued by Paddle as the seller. In the event of a chargeback or payment reversal, access to premium features may be suspended or revoked, and the associated token may be invalidated.

8. Dispute resolution

In case of a dispute, you may contact the Czech Trade Inspection Authority (coi.cz). If you are a consumer residing in the EU, you may also use the EU Online Dispute Resolution platform (ec.europa.eu/odr).